We are on the verge of a transition in IT outsourcing. Organizations ask their IT Managed Service Providers for an increasingly higher quality of service desk service at lower costs. The solution is there: Provisior! For a large part of the tickets that are registered at the Service Desk, both registration and completion can be done completely without the Service Desk employee having to do anything about it. The work for the IT employee shifts from accepting and processing requests to setting up the self-service portal and automating / scripting the handling. With the current shortage on the IT labor market, this transition also solves the issue of better services at lower costs.